Policies

Reservations

Please allow additional notice when booking for groups, holidays and weekends. Special packages and arrangements can be made for parties. All O’Live Organic Spa Packages and multiple treatments must be guaranteed with a credit card or a gift card. Younger Guests – Guests must be 18 years of age or older to use the Spa facilities, younger guests must be accompanied by a parent or guardian.

Tranquil Environment 

The Spa is an environment for relaxation and tranquility. Please respect all of our guests’ rights to privacy and quiet by turning off cellular phones before entering.

Personal Possessions

We regret that we cannot be responsible for the loss of or damage to personal articles, including clothing and accessories. We ask you to remove all jewelry before any service. We recommend leaving your jewelry at home.

Maximizing Your O’Live Organic Spa Experience

Please arrive at least 15 minutes prior to your first treatment. Arriving late for your scheduled service will deprive you of valuable treatment time. To avoid delaying the next guest, your treatment will end on time regardless of how late your service began.

Our Cancellation Policy

If you must cancel or reschedule your spa service, please let us know 24 hours ahead of time to avoid being charged for a scheduled treatment. Groups of 4 or more who are booking services in the Spa require a 48-hour guarantee. The Spa strictly adheres to its cancellation policy.

Spa Gratuity

Gratuity is not included for spa services and is greatly appreciated. For your convenience, gratuity envelopes are located at the spa reception desk.

Pricing 

Our pricing and promotions may be subject to change without notice. Promotions cannot be combined. Please inquire about current pricing when scheduling your services. Please note that tax is not included in the cost of our services.

Payment

O’Live Organic Spa gladly accepts Paypal,Visa, Mastercard,
American Express, Discover, checks & cash.